Order & Warranty Policy

How I change my order details?

Before shipment, you may request changes to the shipping address, phone number, or recipient name. Reach us at sales@3bindustry.com.

To do so, please send us an email with the following clearly stated:
· What needs to be changed
· The correct information (address, phone number, recipient name, etc)

If your request reaches us after the order has already entered packing or preparation for shipment, we will check with the carrier to see if a change is still possible. 

We process all requests promptly and will reply via email as soon as we have an update.

 

How to cancel an order?

Once the order has been shipped, it cannot be canceled.

To cancel, please send us an email as soon as possible. Cancellation requests received after the order has entered packing or preparation for shipment cannot be processed. In such cases, we will contact the carrier to check whether the package can be intercepted. If interception is not possible, the order will ship as scheduled.

 

Returns

Please contact us before opening a case or initiating a return – we'll resolve your issue promptly. Returned items must be unopened and in original condition. Please note that return shipping costs are the buyer's responsibility.

 

Any question, feel free to contact us at  sales@3bindustry.com

Response within 24 hours on business days. Monday to Friday.