Order & Shipping Policy
How I change my order details?
Before shipment, you may request changes to the shipping address, phone number, or recipient name. Reach us at sales@3bindustry.com.
To do so, please send us an email with the following clearly stated:
- What needs to be changed
- The correct information (address, phone number, recipient name, etc)
If your request reaches us after the order has already entered packing or preparation for shipment, we will check with the carrier to see if a change is still possible.
We process all requests promptly and will reply via email as soon as we have an update.
How to cancel an order?
Once the order has been shipped, it cannot be canceled.
To cancel, please send us an email as soon as possible. Cancellation requests received after the order has entered packing or preparation for shipment cannot be processed. In such cases, we will contact the carrier to check whether the package can be intercepted. If interception is not possible, the order will ship as scheduled.
Where do orders ship from?
We operate multiple warehouses at different locations. Orders are shipped from the nearest warehouse based on the delivery address. The actual shipping origin depends on where the product is stored, and specific warehouse selection is not supported at this time.
When will my order ship?
Order will be shipped within 3 to 5 business days after payment is confirmed. You will receive a message of shipping detail.
About Shipping Carriers
We select the most suitable carrier based on the product characteristics (such as size, weight, and volume) and the delivery address. Our partnered carriers include DHL, UPS, and EMS, etc. If you have a carrier preference, please contact us at sales@3bindustry.com right after placing your order. We will do our best to accommodate your request and confirm whether it can be arranged.